Job Role: Relationship Manager

  • Relationship Manager

    The interview process at ESAF Small Finance Bank was well-structured, with a focus on client relationship management, cross-selling strategies, and knowledge of banking products like savings accounts, loans, and insurance. The panel tested my understanding of digital banking platforms.

    Questions asked during the interview:

    1. How do you approach cross-selling and upselling banking products to existing customers?
    2. Can you explain how CRM systems like Salesforce or Zoho CRM help in customer engagement?
    3. What strategies would you implement to improve customer retention in a small finance bank?
    4. How do you handle customer complaints and ensure satisfaction?
    5. What role does digital banking play in financial inclusion?