The interview process at ESAF Small Finance Bank was well-structured, with a focus on client relationship management, cross-selling strategies, and knowledge of banking products like savings accounts, loans, and insurance. The panel tested my understanding of digital banking platforms.
Questions asked during the interview:
- How do you approach cross-selling and upselling banking products to existing customers?
- Can you explain how CRM systems like Salesforce or Zoho CRM help in customer engagement?
- What strategies would you implement to improve customer retention in a small finance bank?
- How do you handle customer complaints and ensure satisfaction?
- What role does digital banking play in financial inclusion?