Job Role: Policy Servicing Specialist

  • Policy Servicing Specialist

    My interview experience with Marble Box was highly informative and engaging. The team was very thorough in assessing my knowledge of policy servicing and risk management. I felt comfortable discussing my experience with quoting, underwriting, and handling claims.
    Questions asked during the interview:

    1. How do you ensure accuracy when updating client policy details in insurance software systems?
    2. Can you describe a time when you had to handle a complex claim and what steps you took to resolve it?
    3. How do you manage the reconciliation of direct bill payments and commission updates?
    4. What strategies do you use for managing non-renewals and ensuring timely submissions?
    5. How do you maintain a high level of customer service while managing multiple policy servicing tasks?
    6. How do you ensure compliance with regulations when preparing Proof of Coverage and Certificates of Insurance (COI)?