Job Role: Customer Support Specialist

  • Customer Support Specialist

    Infiniti Software Solutions provided an excellent interview experience, focusing on customer experience and flight disruption management. They value problem-solving and adaptability in handling client issues.
    Questions asked during the interview:

    1. How do you handle urgent travel disruptions for corporate clients?
    2. Can you explain your experience with customer support in travel expense management?
    3. What steps do you take to ensure a smooth customer experience in group booking management?
    4. How do you stay updated with travel industry trends to provide better support?
    5. What tools have you used for travel issue resolution and tracking?
    6. How do you prioritize support tickets in high-demand travel seasons?