Job Role: Customer Support Manager

  • Customer Support Manager

    My interview with Vtiger was insightful and informative. The team emphasized customer engagement and the role of the helpdesk management system in ensuring a positive customer experience. I appreciated the focus on solving customer issues and optimizing the ticketing system.
    Questions asked during the interview:

    1. How do you manage and prioritize customer issues in a ticketing system?
    2. What is your experience with SLA management and ensuring timely resolution of support tickets?
    3. How would you enhance customer communication and engagement through Vtiger’s helpdesk and live chat integration?
    4. Can you describe how you handle knowledge base management for customer self-service?
    5. How do you measure customer satisfaction and improve support workflows?