My interview with Vtiger was insightful and informative. The team emphasized customer engagement and the role of the helpdesk management system in ensuring a positive customer experience. I appreciated the focus on solving customer issues and optimizing the ticketing system.
Questions asked during the interview:
- How do you manage and prioritize customer issues in a ticketing system?
- What is your experience with SLA management and ensuring timely resolution of support tickets?
- How would you enhance customer communication and engagement through Vtiger’s helpdesk and live chat integration?
- Can you describe how you handle knowledge base management for customer self-service?
- How do you measure customer satisfaction and improve support workflows?