The interview at Marble Box was well-organized, and I was able to showcase my experience in customer service, particularly in the insurance sector. The team emphasized the importance of clear communication and customer satisfaction, which aligned with my own approach.
Questions asked during the interview:
- How do you handle challenging customer inquiries regarding policy details or claims?
- What steps do you take to ensure customer satisfaction when dealing with policy updates or renewals?
- How do you maintain an organized system to track customer requests and ensure timely follow-up?
- Can you describe a time when you solved a complex customer issue through effective communication?
- How do you handle situations where customers are dissatisfied with their policy outcomes?
- How do you stay updated on changes in insurance regulations to assist customers accurately?