Job Role: Customer Relationship Manager

  • Customer Relationship Manager

    The interview at Shriram Finance was very engaging and focused on assessing my skills in customer acquisition and relationship management. The team was professional, and the questions were relevant to real-world scenarios in the finance sector.
    Questions asked during the interview:

    1. How do you approach customer acquisition in a competitive market?
    2. Can you describe a time when you successfully turned a dissatisfied client into a loyal customer?
    3. What strategies do you use to build long-term customer relationships?
    4. How do you measure customer satisfaction and loyalty?
    5. How do you handle objections or difficult situations with clients?
    6. What CRM tools have you used to manage client interactions effectively?